How to get a refund

Refund eligibility is governed by the TrillerTV Terms of Service. Below is a summary of the refund policy for each purchase type.

PPV and on-demand refunds

Refunds for PPV and on-demand purchases are processed within 24–72 hours and are eligible in the following cases:

• You made a double or multiple purchase by mistake using the same account
• The event was cancelled or the provider did not make the content available for streaming
• On-demand content was removed by the publisher after purchase
• More than 80% of the content had streaming issues (no sound, or poor sound and video quality)
• The content was misleading — the description did not match the actual content

Deadlines: Refund requests for live PPV events must be submitted within 48 hours after the broadcast ends. Refund requests for on-demand content must be submitted within 48 hours of purchase.

To request a refund, email support@trillertv.com with your Order ID. For app store purchases, we will send you refund instructions specific to your platform.

Subscription and membership refunds

Subscriptions and memberships are non-refundable unless purchased by accident or as a duplicate, and have not been used in any way. Refund requests on these grounds must be submitted to support@trillertv.com within 48 hours of purchase.