When does my subscription renew and what will I pay?

This applies to every TrillerTV subscription, on a monthly or a yearly plan.

Renewal date. Your subscription renews automatically at the end of each billing period: every month on a monthly plan, every year on a yearly plan. The renewal usually happens at the same time of day as your original purchase, so it can show on your statement a day earlier or later depending on your time zone. If your subscription started with a free trial, your first charge is at the end of the trial period and the subscription renews from that date. If you upgraded from a monthly to a yearly plan, the yearly renewal counts from the day of the upgrade.

Where to see your renewal date and price.

• Subscribed on the TrillerTV website: sign in at trillertv.com/account/subscriptions. It shows your plan, the next renewal date and the amount of the next charge.
• Subscribed through Apple, Google Play, Amazon or Roku: open the subscription settings of that store. The TrillerTV app does not show the renewal date.

What you pay. The renewal is charged at the standard price of your plan at that time, as shown on the subscriptions page of the TrillerTV website or inside your mobile or TV app. If you subscribed with a promo code or a special offer, check the terms of that offer: some discounts apply to the first period only, others continue at renewal.

Reminder before the renewal. If you subscribed on the TrillerTV website, we send you an email before the renewal, at least 24 hours in advance. If you subscribed through a store, any reminder comes from that store under its own rules: Apple and Google Play send reminders before yearly plans renew, Amazon and Roku do not publish a reminder policy. Check the renewal date in the store settings if you want to be sure.

If the payment fails. Your subscription enters a short grace period. During it the payment is retried and you keep access to all content. You can fix it by updating your payment details: on the website, sign in at trillertv.com/account/subscriptions and click Manage on the subscription; for a store subscription, use the payment settings of that store. If no payment goes through by the end of the grace period, the subscription ends and access stops. You can subscribe again at any time.

Charged after cancelling? A subscription is cancelled in the place where it was created: on the TrillerTV website for a web subscription, or in the Apple, Google Play, Amazon or Roku subscription settings for a store subscription. Cancelling in one place does not affect a subscription created in another, and a cancellation stops the next renewal only. See What happens after I cancel? and How do I cancel my subscription?.